To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. Obanana will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller. Should Obanana not hear from Seller within the Stipulated Period, Obanana will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. The seller must respond within the time frame stipulated in the written notification (the “Stipulated Period”). Seller may respond to Buyer’s application according to the steps provided by Obanana in the written notification. When Obanana receives an application from Buyer for the return of the Item and/or refund, Obanana will notify Seller in writing (Email/Chat). Obanana will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies. In the event where the Buyer has commenced legal action against the Seller, the Buyer may provide the formal notification from the appropriate authority to request Obanana to continue to hold the purchase monies until a formal determination is available. Ten (10) calendar days after the return request is raised. The buyer’s application must be submitted via. By way of private agreement with Seller and Seller must send his/her confirmation to Obanana confirming such agreement.The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item or.The seller has delivered an Item that does not match the agreed specification (e.g.The Item was defective and/or damaged on delivery.The Item has not been received by the Buyer.Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during, or after using Obanana Guarantee.īuyer may only apply for the refund and/or return of the Item in the following circumstances: Obanana Guarantee is a service provided by Obanana, at the User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Obanana Guarantee Period may be extended for a maximum period of three (3) days unless Obanana in its sole discretion determines that a longer extension is appropriate or required. Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Obanana Guarantee Period. Reclamation, Dredging & Marine Vessel Services.Design & Build (Pre-Cast & Conventional).Foska will try best to support each customer to expand the business. And it will become more and more popular in the future. Q: Foska is a new brand in our market, can we get some support to expand this brand?Ī: Foska is already a very famous brand in many countries. We will be responsible if it was our fault. Q:How to solve the problem if we receive the default items?Ī: Foska only handles with good quality products. Q:Can we try with small quantity for initial order? Q:It is the first time we want to buy from China, how can we get the idea that I choose the proper items?Ī: Please send us your item nos, we will give you some suggestion for your market. Q:It is not convenient to check all your items from website, can we get your catalogue by e-mail?Ī: It is OK.Please let us know your requirement.
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Q: How to start an initial order with Foska products?Ī: Foska has many items, you can choose the item nos you have interested in, then we will give you quotation accordingly.
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